Terms of service

Terms of Service

Welcome to iliabeauty. By accessing or placing an order through our website at https://shopiliabeauty.shop, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

Order Processing

All orders are subject to a processing period of 1-3 business days. This allows us to prepare your items for shipment with care.

Shipping

We ship orders within 7-12 business days after the processing period. Shipping fees are calculated based on your order and will be displayed at checkout.

Shipping Fees

Shipping costs are determined at checkout and depend on your location and order size. Please review these charges before completing your purchase.

Returns and Refunds

If you are not fully satisfied with your purchase, you may return it within 14 days from the date of delivery. Returned items must be in their original condition and packaging.

Return Shipping

Customers are responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect. In such cases, please contact our customer service at nguoithanhphocbn043@gmail.com for assistance and instructions.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund. Approved refunds will be processed within 5-10 business days and credited to your original payment method.

Order Cancellation

You may cancel your order within 12 hours of placing it by contacting us at nguoithanhphocbn043@gmail.com. After this period, the order may have already been processed and shipped, making cancellation unavailable.