Refund policy

Return & Refund Policy

Thank you for shopping with iliabeauty. We strive to ensure your satisfaction with every purchase. Please read our Return & Refund Policy carefully before making a purchase.

Order Processing and Shipping Time

Orders are typically processed within 1-3 business days. Shipping time usually ranges between 7-12 business days, depending on your location and shipping method selected at checkout.

Return Window

If you wish to return an item, you must do so within 14 days from the date you received your order. Returns requested after this period will not be accepted.

Eligibility for Returns

To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging.

Return Shipping

Customers are responsible for paying return shipping costs unless the item you received was defective, damaged, or incorrect. In such cases, please contact us at nguoithanhphocbn043@gmail.com, and we will provide instructions to resolve the issue.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-10 business days using the original payment method.

Order Cancellations

You may cancel your order within 12 hours of placing it. Please contact us as soon as possible at nguoithanhphocbn043@gmail.com if you wish to cancel. Beyond this period, cancellation may not be possible if the order has already been processed or shipped.